Despatch and Shipping

DESPATCH TERMS AND CONDITIONS

ORDER LEAD TIMES

Order times will be from the day payment is received in full.

Standard orders will be despatched from our Queensland office within 5 business days of your order payment being cleared.

Express orders will be despatched from our Queensland office within 2 business days of your order payment being cleared.

Depending on location of delivery, applicable shipping times will vary.

No orders will be despatched until payment has been received in full.

Please note an allowance for longer than usual order lead times and shipping should be given during busier periods such as Father's Day, Mother's Day, Easter and Christmas.

 

SHIPPING TERMS AND CONDITIONS

1. Order times will be from the day payment is received in full.

2. REGULAR AUSPOST: Your order will be manufactured and despatched within 5 business days from our Queensland office.  Standard transit time then applies to your location from Queensland.  Estimated delivery times are available from the AusPost website.  We endeavour to process, manufacture, and despatch your orders in a significantly shorter time frame, to be safe allow 5 business days for despatch PLUS 8-10 business days for transit time.  This is a total of 15 business days or THREE WEEKS from order placed to parcel delivery.

3. EXPRESS AUSPOST: Your order will be manufactured and despatched within 2 business days from our Queensland office.  Express transit time then applies to your location from Queensland.  To be safe allow 2 business days for despatch PLUS 2-3 business days for transit time.  This is a total of 5 business days or ONE WEEK from order placed to parcel delivery.

4. Shipping options will be provided through a number of registered courier.  At our sole discretion, we reserve the right to vary the shipping method used according to operational requirements.

5. Shipping prices are subject to change without notice.

6. The sale of goods is subject to our Shipping Terms and Conditions as detailed above.

You accept these Terms and Conditions when:
a) you submit an order
b) you accept delivery of, or any part of, the goods pursuant to an order; or
c) you make payment, or partial payment, for any good supplied by KLA Baby.

SHIPPING COST

The shipping price starts at $9.30 based on the weight of products, and increases accordingly.  Shipping is not included in the cost of the items ordered and is calculated automatically based on weight and dimensions of your order.

We offer free shipping on orders paid over $80.  This means if your order for the items in your cart totals $80 or over, free shipping is added automatically. Please note: If you are using a discount code the same rule applies once the discount is utilised. 

PICK UP

In some circumstances, pick up can be arranged by appointment only from our office in Karalee, QLD.  Please email us at info@klababy.com.au to request this option.  Please note that not all requests will be processed, and we reserve the right to decline a pick up request.  Our office is not open to the general public.